Influencing Skills, Assertiveness and Negotiation (SSM04)

DATE		LOCATION		FEES			REGISTRATION
Nov 29-Dec 3, 2010		Vienna, Austria			Course Fee: EUR 2250 plus VAT

Instructor Leo Lourdes

• Understanding the principles, benefits & challenges of assertive communication


• Learn and apply influence techniques to improve performance.


• An overview of Emotional Intelligence and Advanced Management applications.


• Become an expert at strengthening workplace relationships through the use of effective communication skills, emotional intelligence and NLP (Modern Applied Psychology).

• Assertiveness Skills – understanding the various models


• Effective Communication Skills


• Essential Listening and questioning techniques


• Building Rapport and common ground in Effective Negotiations


• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques


• Maximising good use of Body Language to positively influence


• Emotional Intelligence in Management


• The Influencing Strategy – Best Practice


• Achieving a win-win solution in Negotiation


• Negotiating features and benefits


• Personal Presentation and Coaching


• Influencing across cultural differences and global business relationships

• Suitable for both Managers and Directors, who would like to communicate with more influence and charisma.


• All those aware of the necessity of being a positive influencer and confident negotiator.  


• Professionals wanting to enhance his or her management talent and skills portfolio.


• Managers involved in roles where negotiation and influencing form an important aspect of their role.


• Business Professionals involved in negotiation with clients, suppliers and employee relations & remuneration negotiations.