Registration Policies

REGISTRATION 5 ways to register for any HOT Engineering (HOT) course or training program: 1. Online at www.hoteng.com 2. E-Mail your registration form to training@hoteng.com 3. Fax your registration form to +43 3842 43053-1 4. Contact our registration HOTline +43 3842 43053-33 5. Mail your registration form to HOT Engineering GmbH, Parkstrasse 6, A-8700 Leoben, Austria Registrations will be treated on a 'first come - first served' basis. JOINING INSTRUCTIONS Confirmation of enrolment will be sent by email or fax upon receipt of registration. Final confirmation of the course will be sent approx. three (3) weeks prior to course commencement and will include details of course location, course hours and other relevant information. REGISTRATION DEADLINE As an internationally operating training organisation, HOT would appreciate receiving registrations at least one (1) month prior to course commencement. However, registrations after this date will be accepted provided that places available. We strongly recommend early enrolment to avoid disappointment! COURSE FEES Course fees are due and payable in Euro (EUR) upon receipt of invoice. Applicable taxes such as VAT will be added as required. The course fee includes tuition, course material, refreshments and lunch per session day and a Euro (EUR) 100 non-refundable registration fee. Course fees do NOT include accommodation or living costs. COMPUTER FEES Several courses utilize computers. Computer fees are chargeable in addition to regular course fees, and applicable taxes such as VAT will be added. Depending on course duration and location they may vary from EUR 250 to EUR 400. CLASS HOURS / POLICIES Normal class hours are 8:30 am to 5:00 pm, including coffee and lunch breaks. Please consult the Final Confirmation Letter for the actual schedule. GENERAL POLICIES Recording of course sessions is not permitted. HOT reserves the right to publish photographs taken during the course. ACCOMMODATION AND COURSE VENUE Courses are held at top quality hotels with excellent meeting facilities. HOT does NOT arrange hotel accommodation. We reserve a block of rooms at each of our course locations, which will be released 3 - 4 weeks prior to course commencement, depending on the hotel. Detailed hotel information will be provided with our Confirmation of Enrolment. The Final Confirmation should be double-checked for any changes regarding hotel information and course venue. PAYMENTS, REFUNDS, CANCELLATIONS AND SUBSTITUTIONS Payments: Course fees are due and payable upon receipt of the invoice. All payments must be received prior to course commencement. Payment is accepted in form of bank cheque, bank transfer or credit card (AMEX, Diners Club, Mastercard, VISA). Cancellations: Cancellations must be received in writing and are subject to the following charges: Cancellations received more than 30 days prior to course commencement will be charged at Euro 100 (non-refundable registration fee). Cancellations received less than 30 days prior to course commencement will be charged at 100% of the course fee. If a participant fails to attend the course without prior notification (no-show) the full course fee is due and payable. No refund can be claimed. Substitutions: Delegate substitutions are welcome at any time and do not incur any additional charges. Substitutions must be made in writing. Transfers: A paid enrolment maybe transferred to another HOT course, if written notice has been received 20 days prior to course commencement. Cancellation of / Alteration to the advertised course: HOT reserves the right to cancel or postpone a course if the number of participants is not sufficient. A decision will be made approx. three (3) weeks prior to the course starting date and written notification will be sent to all participants. Payments already received will be fully refunded or – on request – transferred to another HOT public course of equal cost within 18 months (date of registration). Please keep our registration and cancellation policies in mind when arranging your travel as HOT cannot accept liability for any costs incurred for cancellation or change of travel arrangements or hotel reservations. Responsibility for visas and other travel documents lies with the participants. No refunds will be given if visas are not obtained in due time. HOT reserves the right to substitute a course instructor as necessary. HOT cannot be held liable for any costs or losses whatsoever incurred by the customer for any alteration in venue, date, content or trainer or postponement of any course. HOT is not liable for any delay or non-performance due to governmental regulations, strikes, hostile actions, weather, illness, acts of god, or any other causes beyond HOT‘s reasonable control (any and all of which causes are referred to as ‘Force Majeure’).

Contact

Sylvia Reyer Manager Training Services Andrea Ganster Coordinator Training Services TELEPHONE +43 3842 43053-0 FAX +43 3842 43053-1 E-MAIL training@hoteng.com POSTAL ADDRESS HOT Engineering GmbH Parkstrasse 6 A-8700 Leoben Austria