This course is an updated learning experience, taking account of the new ways of working in a post-pandemic environment.
We are all in the midst of reacting to the need for rapidly changing work practices. Just a short time ago we were all talking about the impact of the fourth industrial revolution through digitalisation, whereas now we are experiencing it at a time of almost unimaginable global disruption. Today, we are all in an environment that requires rapid change in the way we work, but at its core ensures that people's complex needs are not lost. Unprecedented times like these are the call for great leaders and managers. Those who show real leadership will be those who adopt new styles to succeed in a world of mass disruption. They need to think, act and design differently and build a business model of flexibility, not stability.
Course Level: All Levels Instructor: Tony Copeman
Designed for you, if you are...
A team leader, supervisor, manager or divisional leader
In any role where you have responsibility for others: operational, technical, commercial or administrative
This workshop has been designed for all professionals who need to have the skills at hand to rapidly adapt and to help others do the same.
How we build your confidence
Throughout the sessions delegates will be working in small breakout rooms within the platform and regrouping to share their learning and actions
This course comprises three modules designed specifically to provide managers and leaders with the key skills required to be effective in today's challenging environment where mass disruption is the new norm.
Module 1: Communication in the remote Workplace
Adapting to new communication styles that have rapidly become so very different
The lines between verbal and non-verbal communication are becoming blurred yet never so important
Influencing using virtual platforms - be seen and heard in the right way
Clear and concise, yet personable and respectful
Effective and active listening
Building a communication strategy for your team
Module 2: Performance Management and People Development - essential for long term survival
How situation leadership needs to become agile leadership
Why regular performance-based conversations are so important now
SMarTer - the tool for keeping everyone’s work aligned
PAID - the structure for all performance conversations
People development must not stop - how to build it in
Module 3: Motivation and Engagement to help your team strive in the new norm
The Change Adoption Curve - explained and how to work through it
Maslow, Hertzberg and other tools to help support your team as they go through a rollercoaster
Applying EQ everyday
Why employee engagement has never been so important, and what to do about it
Helping your team to cope with the new norm
The importance of real teams and how to build them using Lencioni